01. About us

This website and online shop are operated by Tessera Ltd, a company registered in Malta with company registration number [C XXXXX] and VAT number [MT XXXXXXXX], having its registered address at Canon Road, St. Venera, SVR 9034, Malta (“Tessera”, “we”, “us”). You can contact us using the details at the end of these Terms.

02. Who these terms apply to

We sell to both consumers and business customers.

• A consumer is an individual buying for purposes outside their trade, business, craft or profession. Consumers benefit from the rights given by Maltese and EU consumer protection law, including the Consumer Affairs Act (Cap. 378). Nothing in these Terms limits those rights.
• A business customer is anyone buying for purposes relating to their trade, business, craft or profession. Where a clause applies only to consumers or only to business customers, this is stated.

03. Using our website

We grant you a limited, non-exclusive, non-transferable right to use this website for browsing our products and placing orders. You must not misuse the website, including by copying or reproducing its content for commercial purposes, attempting to gain unauthorised access to it, or introducing viruses or other harmful code.

All content on this website, including text, images, logos and trademarks, belongs to Tessera or to the brands and suppliers we represent, and may not be used without prior written consent. Product images are for illustration; the actual product may vary slightly in appearance.

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account.

04. Prices and VAT

All prices are shown in euro (EUR). Prices on product pages are shown excluding VAT. VAT at the applicable rate is calculated and added at checkout and shown before you confirm your order. The total amount payable, including VAT and any delivery charges, is shown on the checkout page before you place your order.

We make every effort to ensure prices are correct. If we discover an obvious pricing error after you have ordered, we will contact you and you may either confirm the order at the correct price or cancel it for a full refund.

Business customers established in another EU Member State who provide a valid VAT number may be eligible for the reverse-charge mechanism where applicable law allows. [Tessera to confirm whether intra-EU B2B sales are offered.]

05. Ordering

Your order is an offer to buy the products in your cart. After you place an order you will receive an email acknowledging it; this is not yet an acceptance. A contract is formed when we confirm that your order has been accepted or when we dispatch the products, whichever comes first.

We may decline an order, for example if a product is out of stock, if we cannot deliver to your address, or if there is an obvious error in the price or description. If we decline an order after payment, we will refund you in full.

Before placing your order you can review and correct your details and the contents of your cart. These Terms and your order confirmation are sent to you by email and are available in English.

06. Payment

Payment can be made by debit or credit card through our secure payment provider, Viva Wallet, or by any other method shown at checkout [e.g. cash on delivery – Tessera to confirm]. Card payments are processed directly by Viva Wallet; Tessera does not see or store your full card details. Payment is taken when you place your order.

For business customers with an approved credit account, payment terms are as agreed in writing with Tessera.

07. Delivery and collection

We deliver to the addresses shown at checkout. Delivery charges and estimated delivery times are shown before you place your order. [Tessera to confirm delivery areas (Malta / Gozo / abroad), delivery times and whether collection from the St. Venera showroom is offered.]

Delivery dates are estimates. If we cannot deliver within 30 days of the contract being formed, consumers may cancel the order and receive a full refund. Risk in the products passes to you on delivery (or on collection). Ownership passes to you once we have received full payment.

Please check your order on delivery and tell us within [2] working days of any visible damage or missing items.

08. Your right to cancel (consumers only)

If you are a consumer, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or someone you name (other than the carrier), receive the products. If an order is delivered in several parts, the period runs from receipt of the last part.

To cancel, tell us clearly before the period ends, for example by emailing [email protected]. You may use the model cancellation form below, but you do not have to.

You must return the products without undue delay and no later than 14 days after telling us you are cancelling. [Tessera to confirm: customer pays the direct cost of return / Tessera collects.] You are responsible for any loss in value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

We will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days after we are told of your decision to cancel. We may withhold the refund until we have received the products back or you have supplied proof of having sent them back. We will use the same payment method you used, unless agreed otherwise.

The right to cancel does not apply to products made to your specifications or clearly personalised (for example items cut to size or mixed to order), or to sealed products that are not suitable for return for health or hygiene reasons once unsealed.

Model cancellation form

To: Tessera Ltd, Canon Road, St. Venera, SVR 9034, Malta, [email protected]
I hereby give notice that I cancel my contract of sale of the following goods: ____ · Ordered on / received on: ____ · Name: ____ · Address: ____ · Signature (only if sent on paper): ____ · Date: ____

09. Returns and refunds (business customers)

The statutory 14-day right to cancel does not apply to business customers. Returns from business customers of products that are not faulty are accepted only with Tessera’s prior written agreement, in their original unopened packaging, and may be subject to a handling charge. [Tessera to confirm B2B returns policy.]

10. Faulty products and warranty

Consumers: products must conform to the contract. If a product is faulty or not as described, you are entitled to the legal guarantee of conformity under the Consumer Affairs Act (Cap. 378), which lasts two years from delivery. Depending on the case, you may be entitled to repair, replacement, a price reduction or a refund. Any manufacturer’s warranty is in addition to, and does not affect, these rights.

Business customers: products are covered by the manufacturer’s warranty, where one is provided. Tessera will pass on the benefit of that warranty and, where a product is faulty on delivery, will at its option repair, replace or refund it. Products must be used and installed in line with the manufacturer’s instructions and applicable technical standards.

To report a fault, please contact us with your order number and a description or photos of the problem.

11. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law, including your statutory rights as a consumer.

For consumers, we are responsible for loss or damage that is a foreseeable result of our breaching these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

For business customers, we are not liable for any loss of profit, revenue, business or data, or for any indirect or consequential loss, and our total liability for any order is limited to the price paid for that order.

We are not responsible for delays or failures caused by events outside our reasonable control.

12. Your personal data

We process your personal data in line with our Privacy Policy and use cookies as described in our Cookie Policy.

13. Changes to these terms

We may update these Terms from time to time. The version that applies to your order is the version shown on the website at the time you placed it.

14. Governing law and complaints

These Terms are governed by the laws of Malta. Any dispute will be subject to the jurisdiction of the courts of Malta. If you are a consumer living in another EU Member State, you also keep the protection of the mandatory laws of your country of residence and may bring proceedings in your local courts.

If you have a complaint, please contact us first and we will try to resolve it. Consumers may also contact the Malta Competition and Consumer Affairs Authority (MCCAA) or the European Consumer Centre Malta.

If any part of these Terms is found to be invalid or unenforceable, the rest will continue to apply.

15. Contact Information